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Solutions for Home Kitchen Space
Right-Size Your Meal Prep
Large appliances like ovens use lots of energy to create heat.
Prepare multiple meals in batches and store in the refrigerator or freezer. Batch cooking will save you prep time during the week and reduce the load on your appliances.
Resolve to Be Greener
Cut the clutter and go paperless with JEA eBill.
Load Up, Save Lots
See the Light with Outage Alerts
Outages can happen any time, even in perfect weather.
Stop and Think Before the Sink
Get Social with JEA
Prepare Appliances for Prolonged Power Outages
If you do keep items in your refrigerator or freezer, adjust their temperature settings to the highest (coldest) levels to reduce the risk of spoilage during a power outage.
Find more storm prep tips from JEA: jea.com/storm
Get to Know Restoration 1-2-3
Once the height of the storm passes and weather reports indicate it is safe, JEA immediately enters the restoration phase of our emergency operations. Our Restoration 1-2-3 process is designed to assess and repair our facilities and restore power across our 900-square-mile service territory as quickly and safely as possible.
Learn the phases of Restoration 1-2-3 and download our fact sheet to include in your emergency supply kit:
Store Fresh Water
Evacuating? Turn off water at your home’s main service valve.
Find more tips from the JEA Storm Center at jea.com.
Follow JEA Social Media for Critical Updates
Prepare Food Before the Storm
Gather Battery-Powered Tools to Ride Out the Storm
Solutions for Home Living Space
Give Your Thermostat A Break
Cut your monthly energy bill by setting your thermostat to 68 degrees in the winter and 78 in summer.
Put Your Place to the Test: Get Assessed
With a free JEA Efficiency Assessment, our experts will ask questions about your home and give you cost-effective ideas to help you save on your utility bill.
Avoid Surprises with These Budget Buddies
Free Alerts: Sign up to get free voice, text or email notifications when your monthly electric or water bill exceeds a set value, or get weekly bill-to-date alerts.
Daily Usage Graph: From your jea.com account, track your energy and water use with a simple graph loaded with valuable stats.
JEA MyBudget: Our levelized payment program evens out your monthly bill by taking a rolling average of your last 12 bills. This makes your payment about the same each month.
Pay Your Way with Flexible Billing Options
Manage your JEA account your way with a variety of billing and payment options.
Shut Down Their Scams
Do More with JEA
Make A Plan for Medical Equipment
JEA does not restore power to certain customers before others, even if they depend on life-sustaining medical devices. If you or a loved one uses such devices, we encourage you to consider riding out the storm at a special needs shelter.
Get info on City of Jacksonville special needs shelters.
Know Your Evacuation Zone
Check to see if your home is vulnerable to hurricane tidal surge flooding. The City of Jacksonville’s storm surge map gives you a general indication of the extent of flooding that might be experienced from various hurricane categories.
Stay tuned to local news reports and heed mandatory evacuation orders when they are issued, before storm conditions arrive.
Stay Away from Downed Power Lines
Verify Your Contact Info with JEA
Wait to Report Your Outage
JEA’s Restoration 1-2-3 process assesses and repairs critical infrastructure and restores power across our service territory as quickly and safely as possible. Phase 1 focuses on restoring public safety, including JEA facilities, shelters, hospitals and first responders.
Because of this, JEA does not accept outage reports during Phase 1. Customers may report individual outages during Phase 2. We’ll let you know when we’re ready to accept them.
Learn more about JEA’s Restoration 1-2-3 process.
Be Safe When Returning Home
If you’re arriving home following an evacuation, safety experts recommend you turn off the electricity at the circuit breaker before entering to avoid any possible electrical hazards due to flooding. Enter with caution, avoid touching any electrical equipment, and contact a contractor or electrician if there is any sign of flooding or potential electrical danger.
Solutions for Home Exterior Space
Get Comfortable Saving With JEA Rebates
Follow Seasonal Watering Guidelines
Water Smart with a Free JEA Irrigation Assessment
You don’t need to overwater for a green, lush lawn.
Conserve Energy by Planting a Tree
Clean Up and Cash In
Master DIY Utility Savings Hacks
Trim Your Trees
Power Up, Then Down
Charge up your mobile devices. Use portable USB batteries that are designed to provide extra power.
If you plan to evacuate, turn off the circuit breakers for the water heater. You might also consider turning off power at the main electrical panel, especially if your home is prone to flooding.
Stay safe and prepare your home and family with these tips.
Stock Up on Supplies
Prepare your emergency supply kit with food and water for several days (one gallon per person per day). Don’t forget your pets! Also include a battery-powered radio, flashlights and plenty of batteries.
For more items you should include in your emergency kit, download the City of Jacksonville’s 2021-2022 Preparedness Guide.
Register Your Standby Generator with JEA
Check Your Weatherhead
Report Your Outage at the Right Time
JEA accepts individual outage reports during Phase 2 of our Restoration 1-2-3 process, when our crews restore power to individual “circuits” which can include thousands of homes. At that point, call (904) 665-6000 or visit jea.com/outage to report your outage.
Ever wonder why your neighbors have power and you don’t? A single street may be served by different sections of the electric grid – known as circuits – each of which provides electricity to a different group of homes on that street. So it’s not uncommon for neighborhoods to experience a mixture of power availability.
Dealing with Downed Trees
While JEA is responsible for removing downed electric lines caused by tree damage on your property, the homeowner is responsible for removing downed trees on private property, including those leaning on structures.
For trees, limbs and other debris obstructing roadways, please call the City of Jacksonville’s Department of Public Works at (904) 630-CITY.
Learn more about tree damage and debris removal following a storm.
Solutions for Businsess Space
Protect the Environment & Your Budget with Electrification
Upgrade Your HVAC & Save
Power Down and Lighten Up Your Bill
Double-Dip on Savings with JEA Commercial Rebates
Do Business with JEA, Your Way
Get Support to Help Your Business Thrive
Find Small Business Success as a JSEB Vendor
Update Your JEA Commercial Account Profile
When you update your commercial account profile with JEA, our team can help your business do more, by sharing rebates, incentives, and other ways to save along with specialized programs. We can also reach out to you with important updates as a storm approaches our area.
It takes just a few minutes to update our form at jea.com. Do it now before storm season heats up.
Connect with JEA Social Media and Outage Alerts
Follow JEA social media channels for the latest storm prep updates, as well as to submit questions and customer service concerns. Our Customer Advisors and Storm Team Members will be happy to assist you.
Another great way to stay plugged in to important info from JEA is to sign up for outage text alerts. Simply text REG to 69532 (MyJEA) from your SMS-enabled smart device, then text OUT to 69532 during an outage to get regular updates.
Prep Your Business for Any Storm with JaxReady
Get practical tips to help your business prepare for any storm or natural disaster, along with links to valuable federal resources to help you recover, at JaxReady.com. The City of Jacksonville Emergency Preparedness Division provides a wealth of information you can use to plan your storm strategy any time of year.
Stay on Top of Local Orders
Get to Know JEA’s Restoration Process
Apply for Disaster Assistance from SBA
Following a storm, your business may qualify for disaster loans through the U.S. Small Business Administration. Funds may be used to repair or replace real property, machinery and equipment, and inventory.
SBA Diaster Assistance declarations will happen separately from declarations from FEMA that provide individual and public assistance.
Solutions for Community Space
Protecting & Respecting All Our Neighbors
JEA protects and maintains the health of over 1,000 acres of forested wetlands through conservation, monitoring and enhancement programs.
A Healthy River Helps Us All
Do Your Part to Protect Our Environment
The Water’s Great: Read All About It
Solar’s Hot: Discover Its Potential
Harvest the Sunshine with JEA SolarSmart
Tap into JEA Volunteer Power for Your Project
Join JEA Employees & Give to Our Neighbors in Need
Discover Youth Programs That Educate & Inspire
Update Your Contact Info and Sign up for Outage Alerts
Now’s a great time to make sure JEA has your current contact info, which we’ll use to share important storm updates. Visit jea.com to update your info today.
While you’re on our website, sign up for free JEA outage alerts with your jea.com account. Along with outage updates, our free voice, text and email alerts can provide you with billing-and-payment updates and help you track the amount of utilties you use.
Learn How JEA Prepares Year-Round for Dangerous Storms
Over the past several years, JEA has invested hundreds of millions of dollars to harden our electric, water and sewer systems to make them more resistant to storm-related disruptions. These critical repairs and improvements help us restore power and return to normal operations more quickly after a major storm.
How JEA has prepared for storms during the COVID-19 pandemic:
See How Tree Trimming Improves Power Reliability
Another way JEA prepares year-round for storm impacts is through a regular regimen of tree trimming. This ensures the enduring beauty of our area’s tree canopy while keeping trees clear of important utility corridors.
Make Sure You’re Jax Ready
Just as JEA prepares all year long for the potential of tropical storms, it’s important for you to develop a plan and prepare. One great way to do that is by downloading the JaxReady mobile app and the City of Jacksonville’s annual Preparedness & Response Guide. These resources offer valuable information on gathering supplies, evacuation zones and routes, and much more.
Links to both are available at JaxReady.com.
Meet Our Community Outreach Team
Click or Tune in for JEA Storm Updates
Visit JEA social media channels to get up-to-the-minute updates on restoration progress. If you don’t have access to the internet, tune your battery-powered radio to WOKV News 104.5 FM for updates from JEA.
Get This Must-Have for Your Hurricane Supply Kit
Just as you’d stock your emergency supply kit with food, water and other critical items, make sure you’ve got a copy of JEA’s Restoration 1-2-3 Fact Sheet. It will help you understand JEA’s process for restoring power quickly and safely to our community, and when the time is right to report your outage if you lose power.
Discover the Power of Neighbors Helping Neighbors through Mutual Aid
At JEA, we believe in the power of community. That’s why we’ve signed mutual aid agreements with utilities in Florida and Georgia to help work together to restore power after damaging storms.
If a storm is particularly destructive with weeks of repairs ahead, our crews will travel beyond the region to offer a helping hand – provided we don’t need them here, of course.